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Editorial: Proud of Crestview’s work
Op-Ed · July 30, 2015
Congratulations to Crestview Nursing and Rehab Center for receiving its second Governor’s Award for Quality Care in Health Care Facilities.
The facility, which last year marked its 50th anniversary, proved to the state what we’ve known for years: the nursing home provides high-quality care that has people waiting in line to get in.
One does not have to dig far back into history for evidence. In June, restorative aide Rosene Worrell received the National Association of Health Care Assistants’ Restorative Care Professional Award; in October, Crestview’s members of the National Association of Health Care Assistants hosted a food drive, donating more than 20 boxes of non-perishable foods to the West Branch Food Pantry; earlier this month, staff set up tents to let residents watch a tractorcade go by; and many obituaries include a thank-you to Crestview staff for their care of a loved one.
Earning the governor’s award involves first getting a nomination from a family member of a resident, then includes an on-site visit and a look back on inspection records. It’s not just recognition for following the gobs of rules and regulation heaped upon facilities that offer medical and long-term care services, and it’s not just a popularity contest — it’s both.
Crestview has been deficiency-free for five years. That’s saying something considering they answer to 30 different government agencies, from Medicare to the Iowa Department of Inspections and Appeals.
Crestview strikes a balance between keeping the government and their residents happy. How often do we see a business do that, and do it that well?
They first won the award in 2006, and now in 2015 they’ve earned the recognition once again, nine years later. With more than 440 certified nursing facilities in Iowa, Crestview appears to be nothing less than a top-tier facility.
The comments from Lt. Gov. Kim Reynolds and Iowa DIA Director Rod Roberts talked about how winning this award is a “significant accomplishment” showing “a high level of care” for residents.
Yet the comments from nominator Jane Frantz speak to the many families who are, themselves, considering putting a loved one into a nursing home.
Frantz talked about how the staff takes time to get to know its residents. That, we think, is key to learning to care for people. When you know their history, their family, their hobbies, jobs, religious and moral beliefs, favorite sports teams, and the challenges they faced in life, that changes a “resident” into a “friend.”
That level of attention helped put the Margaret Gough family at ease, as it has for many others in more than five decades of service.
The community has nothing but high regard for Crestview, and this award is just another reason the nursing home has a continuous hold on our respect.
Administrator Cheryl Mercer and her staff should be very proud of their accomplishments.
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