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National award for best practices goes to Crestview Specialty Care
News · September 07, 2017


Crestview Specialty Care has been selected as a 2017 recipient of the Silver – Achievement in Quality for its outstanding performance in the health care profession.


The award is one of three distinct awards possible through the National Quality Award Program, presented by the American Health Care Association and the National Center for Assisted Living (AHCA/NCAL).

The competitive award program highlights select centers across the nation that serve as models of excellence in providing high-quality long term and post-acute care.

“We are all so proud of this recognition,” said Administrator Cheryl Mercer. “The key to our success is our committed team. Their hard work and dedication to improving the lives of the residents we care for every day is why we are in this position. We are dedicated to and looking ahead to the next level.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program.

The program assists providers of long term and post-acute care services in achieving their performance excellence goals.

The program has three levels: Bronze, Silver, and Gold. Centers begin the quality improvement process at the Bronze level and must receive an award at each level before proceeding to the next.

As a recipient of the Silver – Achievement in Quality Award, Crestview Specialty Care has demonstrated systematic advancements in quality, plans for continual improvement, and sustainable organizational goals. Crestview Specialty Care may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Gold – Excellence in Quality Award, which requires them to address the Baldrige Health Care Criteria for Performance Excellence in its entirety.

“I am honored to recognize this year’s Silver award recipients for their dedication to delivering quality care,” said Alana Wolfe, Chair of the AHCA/NCAL National Quality Award Board of Overseers. “I applaud Crestview Specialty Care’s ability to effectively apply the Baldrige criteria to improve quality performance.”

Crestview Specialty Care is a 65-bed skilled nursing facility offering rehabilitation services, skilled nursing care, long term care and hospice care.

It is owned and operated by Care Initiatives, Iowa’s largest not-for-profit senior care and hospice care provider.

With headquarters in West Des Moines, Care Initiatives and Care Initiatives Hospice operate 55 skilled nursing, rehabilitation, Alzheimer’s/dementia, assisted living and hospice locations throughout Iowa.

For more information about Care Initiatives, visit careinitiatives.org or call 319.643.2551.

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